Frequently Asked Questions
Everything you need to know about your new skincare journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your products cruelty-free and vegan?
Yes, Routines is committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If a product isn't working for your skin type, contact our support team to initiate a return or exchange for a store credit.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer consultations for building a skincare routine?
Absolutely! You can use our digital 'Routine Builder' tool on the homepage or message our licensed estheticians via live chat for personalized recommendations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.